FAQs

Nope! You can just bring in your computer to our shop, no appointment necessary. We operate on a first come first serve basis, but we do offer Rush Service if you need your computer back right away. We only need appointments for house calls.

For desktop computers, all you need to bring in is the tower and any CD's you can find that belong to it (cables, monitors, keyboards, and mice are not needed). For laptops, please be sure to bring in the charger as well as any CD's you can find. We do not need your laptop case. Also, if you are having a problem with a specific device (ex. your computer speakers aren't working) please bring in that device.

If you bring in your computer to our shop, our basic diagnosis is FREE! We set up your computer in front of you and our Engineers assess your issues on the spot as best we can. In some cases we would have you drop off your computer and we will call you with a diagnosis. If your issue does not fit under our free basic diagnosis you will be notified and we will do our best to give you an upfront cost of the diagnostic fee.

Yes of course! We specialize in supporting small to medium sized businesses in all of their technology needs. We can do everything from the ground up if you are moving into a new office (running network cables and more) or we can maintain your current computers and network.

Yes, we work on Mac Laptops and Desktops for both hardware and software issues. We can even make Macs and PC's work together in your network.

Yes, we are a full service laptop repair center. We can fix your laptop power jack if it is loose, replace dead laptop screens, and replace broken hinges, or order any parts (ex. batteries, chargers, etc.) you may need.

We can dispatch our Engineers to your home or business to fix any problems you may have. We just request you schedule an appointment as far in advance as possible.

It depends on the issue (and how busy we are) but most repairs are done within 3-5 business days and sometimes even sooner! Advanced hardware repairs or repairs that require custom ordered parts can take longer depending on the severity of the issue. We take pride in having extremely fast turn-around and in many cases we have fixed our customers computers on the spot for them. All or our repairs are done "in house" to ensure the fastest turnaround time possible.

The computers that come into our operating room are worked on in a "first come first serve" basis. If your issue requires immediate attention we offer Emergency Rush Service for an additional fee. This services lets you "cut the line" and we work to fix you computer immediately.

Each custom website that we do is designed and developed to the specific needs of your business. We specialize in custom designed websites but we also have a "build it yourself" template based website system. What we need from you is a detailed list of your needs and wants and we will give you a rough estimate based on your ideas. Just call us to schedule an appointment to get the ball rolling.

Sure! When you bring in your computer to our office, we set it up right in front of you and go over all of the issues we can see. This way you can describe the problems you are having with the computer in the best way possible.

This is a pretty common question we are asked here at PC Med Center. If you are trying to keep tabs on someone who is using your computer, we offer some amazing special software that allows the owner to see everything the user is doing with their computer. It records chat conversations, emails, websites visited, and even can take screen captures. All of this is completely undetectable by the computer user and can be viewed from any other computer over the internet. We also offer investigative services for people who didn't have this software installed and are interested in some insight into what people are doing on their computer.

Yes!

This is a pretty common question we are asked here at PC Med Center. If you are trying to keep tabs on someone who is using your computer, we offer some amazing special software that allows the owner to see everything the user is doing with their computer. It records chat conversations, emails, websites visited, and even can take screen captures. All of this is completely undetectable by the computer user and can be viewed from any other computer over the internet. We also offer investigative services for people who didn't have this software installed and are interested in some insight into what people are doing on their computer.